Shipping Policy

Shipping Policy

Effective Date: 9/8/2025

Thank you for shopping at Isumia.com. We are committed to delivering your favorite coffee and tea products quickly and safely. Please read our Shipping Policy carefully before placing your order.

1. Shipping Locations

We currently ship to:

• Domestic orders: [Insert your country, e.g., Spain, United States, etc.]

• International orders: Selected countries (check availability at checkout)

If your country is not listed at checkout, please contact us at info@isumia.com for shipping inquiries.

2. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification once your order has shipped.

Please note that during peak seasons (e.g., holidays or promotions), processing times may be slightly longer.

3. Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are:

Delivery times are estimates and may vary depending on your location and local postal services.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link to track your package. Please allow 24–48 hours for the tracking information to become available.

5. Customs, Duties & Taxes (For International Orders)

Isumia.com is not responsible for any customs duties, taxes, or import fees applied to your order. All charges imposed during or after shipping are the responsibility of the customer (e.g., tariffs, taxes, customs clearance fees).

6. Delivery Issues

If your package is delayed, lost, or arrives damaged:

• Contact us immediately at info@isumia.com with your order number and tracking info.

• For damaged products, please include photos of the item and packaging.

We’ll do our best to resolve the issue quickly, whether it’s a replacement or refund, depending on the situation.

7. Wrong or Incomplete Address

Please make sure your shipping address is correct before placing your order.

• If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery.

• We are not responsible for packages lost due to incorrect shipping information provided by the customer.

8. Undeliverable Packages

If your package is marked as “undeliverable” or “returned to sender”, we will contact you to confirm the shipping address. Reshipping charges may apply.

9. Shipping During Holidays or Sales

Please note that during holiday seasons or promotional sales, delivery times may be extended due to high shipping volume.

We appreciate your patience and recommend ordering early during those periods.

10. Questions?

If you have any questions about your order or our shipping policy, please don’t hesitate to contact us:

📧 Email: info@isumia.com
🌐 Website: https://www.isumia.com/isumia/